Refund and Returns Policy

Thank you for shopping at [lacasadefashion.com]. We want you to be completely satisfied with your purchase. Please review our refund and return policy below:

Eligibility:

To be eligible for a refund or return, you must meet the following conditions:

  • The item(s) must be unused, unworn, and in the same condition as when you received them.
  • The item(s) must be returned within 7 days of the delivery date.
  • The item(s) must be accompanied by the original receipt or proof of purchase.

Returns Process:

If you wish to return an eligible item, please follow these steps:

  • Contact our customer support team at [returns@lacasadefashion.com or 03232517933] within 7 days of receiving your order to initiate the return process.
  • Provide your order number, a description of the item(s) you wish to return, and the reason for the return.
  • Our customer support team will provide you with a return authorization number (RA number) and instructions on how to proceed with the return.

Shipping and Return Costs:

  • For eligible returns within the specified time frame, La Casa de Fashion will provide a prepaid return shipping label. Please follow the provided instructions for returning the item(s).
  • If you are returning an item due to a defect or an error on our part, we will cover all shipping and return costs.
  • If the return is for any other reason, the return shipping costs will be deducted from your refund.

Refund Process:

  • Once we receive the returned item(s) and verify that they meet the eligibility criteria, we will initiate the refund process.
  • Refunds will be issued using the original payment method unless otherwise specified.
  • Please allow 15 business days for the refund to be processed and reflected in your account.

Exchange:

We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item.

Damaged or Incorrect Items:

If you receive a damaged or incorrect item, please contact our customer support team immediately. We will work with you to resolve the issue promptly, either by providing a replacement or issuing a refund.

Non-Compliance with Policy:

If the returned item(s) do not meet our eligibility criteria or if they are returned beyond the specified time frame, we reserve the right to refuse the return and the refund.

Modifications to the Policy:

La Casa de Fashion reserves the right to modify or update this refund and return policy at any time without prior notice. Any changes will be effective immediately upon posting on our Website.

If you have any further questions or need assistance, please contact our customer support team at [returns@lacasadefashion.com or 03232517933].

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